Health care provision in Munich and Moosach

What do I have to do when I'm unwell? What are my rights?

• Take time to recover!
• You must notify your employer that you're unwell.
• If you are unwell for longer than three days, you need a medical certificate to present to your employer.
• If you are unwell for longer than six weeks, you will no longer receive your wage/salary. Instead, your statutory health insurance fund (Krankenkasse) will pay you a statutory social security payment called sickness benefit (Krankengeld). Sickness benefit (Krankengeld) amounts to about 75 percent of your net wage/salary.

Going to see a doctor:

You can choose your own doctor, but only among those who are registered to treat members of statutory health insurance funds ('gesetzlich Versicherte') or who state that they are able to claim from 'all funds' ('alle Kassen'). Only then can the doctor claim reimbursement from statutory health insurance.

In Germany, you usually go to see a general practitioner (Hausärzt*in) or a paediatrician (Kinderärzt*in) first. You then decide jointly with the doctor whether a medical specialist (Fachärzt*in) needs to get involved. However, exceptions do apply, e.g. for gynaecology, ophthalmology, dentistry …

Make an appointment first, don't just turn up at the practice!

Everyone with health insurance can go to see a doctor.

Make sure to bring your health insurance card and – if you have one – a list of your medications, test results, and medical reports.

Professional confidentiality: doctors are not allowed to tell anyone about your visit or your illnesses, except if you give permission first. This means that you can really talk about everything, without being concerned that the doctor might pass information on, e.g. to public authorities.

Please ask if there is anything you don't understand, including the treatment or medications.

How can I find a doctor?

Please visit the 'KVB doctor search' ('KVB Arztsuche') website. You can use it to find a doctor near you by entering the medical specialty you are looking for and your place of residence or postcode: https://dienste.kvb.de/arztsuche/app/einfacheSuche.htm

What to do if I can't get a doctor's appointment?

If you can't find a general practitioner, paediatrician, other medical specialist, or psychotherapist despite having spent some time searching, you can approach the Bavarian Association of Medical Practitioners Registered for Statutory Health Insurance (Kassenärztliche Vereinigung Bayern).

Appointment service point for Bavaria: call 116117
Online appointment service available at https://eterminservice.de/terminservice

Please have your health insurance card at hand when you call. Prerequisite: statutory health insurance membership

When do I go to see which doctor?

• General practitioners and paediatricians: for urgent appointments
• Medical specialists: Only in urgent cases confirmed by your general practitioner

The KVB will then search for an available appointment for you, which will be scheduled to take place within four weeks of your call.

Patient information service (Patient*innenberatung)

The Munich One-Stop Health Shop (Gesundheitsladen München e. V.) has been offering consultations for residents in Moosach since February 2020.One-Stop Health Shop staff provide information, advice and support free of charge on topics including:

• Statutory health insurance benefits
• Services provided by doctors and hospitals
• Being uninsured
• Finding your way around the health care system
• Services not covered by health insurance (e.g. 'individual health benefits' – 'Individuelle Gesundheitsleistungen')
• Patient rights
• Securing health care for people on low incomes
• Suspected medical errors
• Co-payments and hardship provisions
• Dental health care benefits and co-payments (for example for dental prosthetics)

In Moosach, free advice is made available in collaboration with the Moosach neighbourhood centre (Stadtteilladen Moosach) from 2 pm to 5 pm on the 2^nd and 4^th Tuesday of each month:

Dachauer Str. 270b,
80992 München

You can find out the exact dates at:

https://www.gl-m.de/index.php?id=255
https://stadt.muenchen.de/infos/projekt-muenchen-gesund-vor-ort.html

During coronavirus restrictions, in-person consultations can only take place in exceptional circumstances. You can reach the counsellors on the dates and at the times indicated by calling 089 18944886. You're also welcome to leave a message and your telephone number on the answering machine. You will be called back as quickly as possible.

You can also reach the counsellors via email at mail-DIESEN TEXT ENTFERNEN-@gl-m.de (write ‘Beratung Moosach’ in the subject line), by telephone on: 089 772565 und Fax 089 7250474.

Further information is available at www.gl-m.de. 

All consultations are treated anonymously and under data protection regulations. This service is provided with financial support from the State Capital of Munich.

Ärzte der Welt e.V. - open.med
Medizinische Hilfe und soziale Beratung für Menschen ohne Krankenversicherung.

Terminvereinbarung von 09:30–17:00 Uhr
Tel. 0177 5116965
Website: www.aerztederwelt.org/wem-wir-beistehen/hilfe-fuer-patientinnen

Adressen:

Dachauer Str. 161
80636 München

Behandlungsbus am Hauptbahnhof, Eingang Nord
Arnulfstr. 1-3
80335 München

Bayernkaserne, Haus 12
Heidemannstr. 50
80939 München.

Malteser Hilfsdienst / Malteser Medizin für Menschen ohne Krankenversicherung

Menschen ohne Krankenversicherung bekommen hier eine Behandlung durch Ärzt*innen oder medizinische Fachkräfte. Beispielsweise bei Notfällen, Verletzungen, Schwangerschaft.

Es gibt Kinderärzt*innen, Zahnärzt*innen, Allgemeinärzt*innen und eine Sprechstunde für Frauen.

Bitte einen Termin vereinbaren: Tel. 089 43608411

Adresse:

Streitfeldstr. 1
81673 München
Website: www.malteser.de/fileadmin/Files_sites/Fachbereiche/Migranten-Medizin/Downloads/Flyer_MMM.pdf

Refugee Stairway Center der Diakonie München und Oberbayern (Innere Mission)

Hilfe um Integrationsangebote wahrnehmen zu können, z. B. bei dem Kontakt zu Fachstellen, Aufnahmeeinrichtungen und Gemeinschaftsunterkünften.

Terminvereinbarung: Tel. 089 1269915102
E-Mail: rsc-DIESEN TEXT ENTFERNEN-@im-muenchen.de